With a dedicated account manager and a global team of service and product specialists, we are here to empower you to achieve your goals. Whether you are onboarding to the Insights web app, learning to leverage the Visible Alpha Insights Excel Add-In, or setting up an API, our team is here for you every step of the way by phone, email and even onsite training sessions.
Dedicated Account Manager
Every client will have a dedicated account manager to ensure your success with Visible Alpha. Your account manager will onboard new users, provide ongoing support and training, and help you maximize the value of our products. In addition, your account manager will provide tips and best practices based on what we are seeing across our client base and in the market at large.
From day one you will have access to product specialists, a dedicated account manager, comprehensive documentation and in-app guidance to help you achieve success. We will guide you through discovering relevant features and capabilities, and we will work with you to customize the product to further enhance your current workflow.
Visible Alpha understands your workflow, and our products are built to seamlessly fit into your day-to-day tasks. Easily submit your models, research and corporate access events for buy-side consumption, and effortlessly integrate sell-side analyst and consensus forecast data into your own models.
As a Visible Alpha Insights client, if a company you cover isn’t available on the platform, we will prioritize initiating coverage on that company. If a broker you work with doesn’t contribute content, we will work with you to onboard their content. In addition, we are constantly increasing company coverage across the globe and onboarding new brokers and content sets.
We get you. Our team is made up of a variety of industry experts, from former buy-side and sell-side analysts, portfolio managers and broker liaisons, to leaders in the fintech and SaaS industries. We take the time to understand the workflows of our clients today and research and hypothesize on where their workflows will be in the future to provide you with the best possible products and services.
With a SaaS-based model, you will always have the latest version of our products. We work on an endless cycle of soliciting client feedback and transforming it into new features and capabilities to enhance Visible Alpha’s products and ultimately your experience.